You can request deletion of your Dentela account and its associated data at any time. This page explains how to request it, what gets deleted, and what (if anything) we may keep and for how long.
Option 1 — Delete from inside the app
- Open SettingsSign in to Dentela and go to the Settings tab.
- Tap “Delete this clinic”Under the Account section (visible to the clinic owner).
- ConfirmType DELETE to confirm, then tap Request deletion.
This sends us your deletion request and opens a support conversation. We confirm with you first; nothing is erased until we do, and you can withdraw the request any time before then.
Option 2 — Request by email
Email info@goftechsolutions.com with the subject “Delete my account”, from the email address on your account, and include your account email and clinic name so we can verify and locate it.
Use this option if you no longer have access to the app. We may ask a question or two to verify you own the account before we delete anything.
What gets deleted
Once your request is verified and confirmed, we permanently delete:
| Data | What happens |
|---|---|
| Your login account | Deleted — you can no longer sign in |
| Clinic profile & settings | Deleted |
| Patient records, appointments & treatments | Deleted |
| Dental charts & clinical notes | Deleted |
| Prescriptions, invoices & payment records | Deleted |
| Uploaded logo & payment screenshots | Deleted |
| Staff logins under the clinic | Deleted |
What we may keep, and for how long
We keep only what we are legally required to, for the shortest time necessary:
| Data | Retention |
|---|---|
| Minimal financial/transaction records required by law or tax rules | Retained only for the period required by law, then deleted |
| Encrypted system backups | Purged on our normal backup cycle, within 90 days |
Timeline
Deletion requests are actioned promptly after we confirm them with you, and completed within 30 days. Data in encrypted backups is removed within 90 days as backups rotate.
This cannot be undone
Deleting your account erases your clinic’s records permanently. We cannot recover them afterwards. If you only want to stop using Dentela for now, you can simply sign out instead.
Need help?
GofTech Solutions — support for Dentela
Email: info@goftechsolutions.com
Phone: +92 335 5265622
Website: www.goftechsolutions.com