This Privacy Policy explains how Dentela (the “App”), operated by GofTech Solutions (“we”, “us”, “our”), handles information when you use the App. Dentela is a dental practice management app for dentists and dental clinics.
The short version
We use your data only to run Dentela for you. We do not sell it, and there are no advertising or third-party analytics trackers in the App. Your clinic’s records belong to your clinic. You can request deletion of your account and data at any time — see Delete account & data.
1. Who is responsible for your data
Your clinic is the custodian of its patients’ records. Dentela stores and processes those records on your clinic’s behalf as a service provider (processor). For account data you give us directly (your name, email, clinic details), GofTech Solutions is the controller.
2. Information we collect
Information you give us
- Your clinic’s name and city, and your logo if you upload one.
- Your name, email address and mobile number (used to create and secure your account).
- If you buy a subscription: a payment screenshot you send us as proof of a bank/wallet transfer (there is no card processor in the App).
Information from your work in the App
- Patient records, appointments, treatments, dental charts, clinical notes, prescriptions, invoices and payments that you enter.
Information collected automatically
- Crash and diagnostic reports, so we can fix what breaks (via Firebase Crashlytics).
- Basic technical data needed to run the service securely (e.g. authentication tokens, device notification permission state for in-app alerts).
3. How we use your information
- To provide and operate the App — appointments, records, billing, charting and prescriptions.
- To authenticate you and keep your account secure.
- To process subscription requests and confirm payments you send us.
- To provide support when you contact us.
- To diagnose crashes and improve reliability.
We only ever read your clinical data to keep the service running or when you ask us to help with a problem.
4. Where your data is stored
Your data is held in Google Cloud Firestore (Firebase), in the Mumbai region (asia-south1), encrypted at rest and in transit. Dentela needs a connection to work; there is no offline copy of your records kept on the device.
5. Who else can see it
Google (Firebase / Google Cloud) acts as our hosting and infrastructure provider. Google Sign-In and Firebase Authentication process your login. Firebase Crashlytics processes crash reports. Payment screenshots you send are visible only to Dentela staff who review payments. We do not sell your data, and we do not share it with advertisers.
6. Data retention
We keep your data for as long as your clinic account is open. Clinical records are retained even when you delete a patient — they are hidden, not destroyed — because a treatment record may legally need to stand for years. When you close your clinic, we erase its records (see below).
7. Account & data deletion
You can request deletion of your Dentela account and its data at any time, from inside the App (Settings → Delete this clinic) or by emailing us. Full instructions and what gets deleted are on the Delete account & data page.
8. Security
Data is encrypted in transit and at rest, access is restricted to accounts you sign in with, and only authorised Dentela staff can access systems, and only to run or support the service. No system is perfectly secure, but we take reasonable measures to protect your information.
9. Your rights
You can ask us for a copy of the data we hold about you, ask us to correct it, or ask us to delete it. Use Settings → Delete this clinic for deletion, or contact us for anything else.
10. Children
Dentela is a professional tool for dental practices and is not directed to children. We do not knowingly collect data from children as users. (Patient records that a clinic enters may relate to patients of any age and are managed by the clinic as custodian.)
11. Changes to this policy
We may update this policy from time to time. Material changes will be reflected by the “Last updated” date above and, where appropriate, notified in the App.
12. Contact us
GofTech Solutions
Email: info@goftechsolutions.com
Phone: +92 335 5265622
Website: www.goftechsolutions.com
Address: F-2, Second Floor, Near Mini Minor, Housing Society, Sector C PWD, Islamabad, Pakistan